1. Shipping

Orders shipped via DHL, SF express or FedEx are charged the actual shipping cost based on the current carriers rates.

 2. Same-Day Shipment

Same-day shipment on orders received Monday through Friday prior to  15:00 (GMT+8)

3. Processing Time

• Orders are typically processed within 2 business days (excluding weekends and holidays) after payment confirmation.

• Processing times may vary during peak seasons, promotional periods, or unforeseen circumstances.

2. Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• Estimated delivery times vary depending on the shipping method selected at checkout

• Please note that delivery estimates do not include processing time.

3. Shipping Destinations

• International shipping availability and rates will be provided at checkout.

• Some locations may be subject to additional customs fees or import duties.

4. Order Tracking

• Once your order has been shipped, you will receive a tracking number via email.

• You can track your order using the provided tracking link.

5. Shipping Delays

• Delays may occur due to factors beyond our control, including but not limited to weather conditions, customs processing, and carrier delays.

• If your order is delayed beyond the estimated timeframe, please contact our support team at [Customer Support Email/Phone].

6. Damaged or Lost Packages

• If your package is lost in transit, please reach out to us for assistance.

• If your item arrives damaged, please contact us within 10 days of receipt with photos of the damaged item and packaging.